Accessibility

At Flambards, we are accessible to guests with disabilities, and will do everything we can to ensure that they have a great, fun, and enjoyable visit. All guests require an admission ticket to enter Flambards Theme Park, this does include those guests in wheelchairs and mobility scooters. For more information about our facilities, services and carers tickets please see the below for more information. If you require any further assistance or have any enquiries, please do not hesitate to contact us via email at [email protected] or give our on-site team a call on 01326 573 404 and we will be happy to assist and look forward to welcoming you soon.

For our downloadable guide to access in the Victorian Village please click here. To see Ferdi's Guide to Accessibility please click here.

Accompanying Carers Tickets

What is an Accompanying Carers Ticket?

This ticket allows free entry for carers accompanying a disabled guest to assist in ensuring they have an enjoyable and memorable experience at the park.

Who is eligible for an Accompanying Carers Ticket?

These tickets are available to those individuals who require additional support when visiting the park.

How to Purchase an Accompanying Carers Ticket?

In order to purchase an accompanying carers ticket, you can either purchase online via our website or collect your ticket at our admissions kiosks on-site. Please Note, to receive this ticket, you will need to provide one of the following forms of documentation to our on-site Admissions team who will be able to provide your ticket.

Accepted Documentation

• A valid Blue Badge 
• DLA or PIP Letter 
• Letter from a Medical Practitioner on their or hospital letterhead (not a photocopy) 
• DID Card 
• Visual Impairment Reg. Card (BD8) 
• Blue/Orange Mobility Pass for the named person 
• Carers Identification Card (Only when accompanying a paying disabled guest) 
• Access Card with the Essential Companion Symbol 
• Disabled person's Railcard/ Bus Pass
• Other forms of official documentation that states the name of the individual and disability, and if the individual requires additional support. 

At Flambards, we understand that individuals may need additional carers to assist them in making their day memorable. Therefore, we do allow for additional accompanying carers tickets when requested. However, documentation will be required for this additional carer. Please see below the documentation required for additional accompanying carers tickets.

• Access Card with Essential Companion Symbol stating the individual requires additonal support from a carer 
• Letter stating the individual requires additional support 
• Any other official documentation which states the need for additional support 

FAQ's 

What toilet facilities are there?

We have three individual disabled toilets located near the entrance of the park.

One of these toilets contains a full height-adjustable, medical changing bed.  In addition to this, we have a hoist available on request as it needs to be kept on charge so it is operational when required.

The development of this additional facility has been done following discussion and on-going evaluation of facilities with a local disabled group in order to provide a facility that is suitable for people with a wider range of needs.   We are continually working to improve the facilities available.

We have a Room Mate® fitted in our main disabled toilet which provides an audio description of the layout of the toilet facilities for blind and visually impaired visitors.

Is there disabled parking?
Yes, there is plenty of FREE parking for disabled persons close to the entrance of the park.

Can I bring a guide dog?

Here at Flambards, we welcome all registered assistance dogs. 

Whilst assistance/guide dogs are welcome they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park.

If you would like to enquire further about this, please email [email protected] prior to your visit.

Are Ride Access Pass available at Flambards?

Flambards offers Ride Access Pass to visitors who require them.

Owing to the family nature of our Theme Park and our naturally shorter queuing times, Flambards is a particularly popular choice for guests with additional needs. On busy days, please respect other ride pass holders, expect to wait at least 1 ride cycle and only use the pass when necessary.

On quieter days you will find that the need for a ride pass is not even necessary, making your family day out even easier. In our quest to promote equality, Flambards does not sell fast-pass or queue-jumper tickets of any sort, thus improving the guest journey for those with genuine access requirements.

This pass entitles the holder plus three additional guests to access up to 5 rides in the park.

The ride pass and pass holders wristband must be presented each time the pass is used.

On some occasions and for the safety, comfort and equality of all guests, our operators on site may ask you to return to the ride at a specified time – usually but not always within the hour.

Lost passes cannot be replaced.

Passes remain the property of Flambards at all times and are valid for the date entered only.

Is there wheelchair access around the park?  Yes, there is wheelchair access around the park. Please ask a member of staff for a Flambards disabled route guide to help you during your visit.

Can I bring my motorised mobility scooter if I am disabled?  Yes.  Please note we do not provide motorised mobility scooters for hire.

Can I hire a wheelchair from Flambards?
We have a limited number of wheelchairs that are FREE to Flambards disabled guests to borrow during their visit.  We highly recommend you reserve a wheelchair before your visit on 01326 573404.

How do I prove I am disabled?
Flambards admission staff have the right to ask you to show a valid disabled identification card. You can bring any of the following:
•    DID Card
•    Disability Living Allowance Record Book/ I nvalidity Benefit Book
•    Visual Impairment Reg. Card (BD8)
•    Blue/Orange Mobility Pass for the named person
•    Letter from a medical practitioner on their or hospital letterhead (not a photocopy)
•    Disabled person’s Railcard/ Bus Pass

BALPPA

As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA) we welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.